3CX Phone System is a software-based IP PBX for Windows which replaces traditional PBX hardware phones. It is based on the SIP standard and supports standard SIP software / hardware phones. It allows calls to be made via a VOIP service provider or via the regular PSTN. Easy to install and configure, it includes a web-based configuration interface, voice mail, auto attendant, call hunting and other features. Both commercial and a free edition are available.
Break Free with a Software-Based IP PBX for Windows
Break free from expensive proprietary phone systems and move up to an open standard IP PBX that increases productivity of employees and IT staff and costs much less. Evolve your communications by enabling employee mobility: Calls can be made and answered seamlessly from outside the office and voice mail and faxes received via email. Globalize your business by connecting branch offices and re-directing local customer service numbers via the internet to your phone system at negligible cost.
3CX Phone System for Windows is an award-winning IP PBX that completely replaces your proprietary PBX, supports standard SIP soft/hard phones from any vendor, VoIP service providers and VoIP gateways to connect traditional PSTN lines. Add extensions or lines by adding standard SIP telephony equipment and save on consultants’ fees because of 3CX’ easy to use web-based administration. Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your company more efficient and competitive!
Enhance Productivity with Unified Messaging and Presence
3CX Phone System for Windows delivers Unified Communications technology by unifying voice mail, fax and email; as well as providing presence information.
With 3CX, employees can easily see the presence of other users and avoid unnecessarily making or transferring calls. Presence is displayed in any standards-based IP phone, as well as in the 3CX MyPhone user portal. Furthermore, 3CX unifies voice mail and faxes with email by delivering them to the user’s inbox.
3CX provides full video capability - using 3CXPhone or a SIP video phone, video calls can be made with a click of a button.
3CX includes a fax server that is able to route incoming faxes as PDFs to email. Users can send faxes from existing fax machines or by using a 3rd party T38 capable fax server software.
With 3CX, businesses save time and money as they can forget about fax machines and extra telephone lines.
Boost Mobility and Allow Staff to Tele-Work
3CX gives total freedom to the user, by enhancing mobility and allowing staff to work remotely.
3CX Phone System includes a web-based user portal that gives extension users complete mobility and independence. Users can configure extension preferences using a web browser without help from IT staff. Call forwarding rules can be created based on time received, caller ID and type of call. For example, calls outside their own working hours can be routed to voice mail. Important calls can be forwarded to a mobile based on the caller ID.
This way, crucial calls are never missed, and there is no need to give out personal mobile numbers when out of the office.
3CX is the only IP PBX to include a free Windows VoIP phone that can be used in or out of the office. 3CX soft phone and the traditional hardware phone can be used at the same time using the same credentials. For example, the hardware phone can be used when at the office, but when at home or on the road it is very easy to switch to the soft phone and remain connected to the company’s phone system.
Manage the Phone System via 3CX’ Web-Based Console
With 3CX, network managers break free from the archaic user interfaces of conventional PBXs and from the traditional PBX vendor. With the intuitive web-based console, administrators can easily create extensions and make PBX configuration changes, without needing the PBX vendor. Because 3CX Phone System is just another Windows server application, it is easy to manage too: It can be monitored just like any other Windows server application using your existing network monitoring package. 3CX is completely software-based and this has many advantages over a traditional PBX or an IP PBX appliance.
It is easier to manage and control and you do not need to learn how to update and troubleshoot an obscure home-made Linux version. Software-based scales a lot better too: Just add more phones and lines as you go along, without being limited by the ports or processor on the appliance.
You can install 3CX on an existing server or virtualize it and eliminate extra hardware, energy and management costs. You can easily backup your PBX to a disk and restore on another machine in case of hardware failure - an impossible task when an appliance breaks down.
Tested Interoperability with Leading SIP Hardware & VoIP Providers
3CX has completed interoperability testing with leading industry VoIP hardware providers of SIP Phones and VoIP Gateways, giving businesses total vendor independence and freedom of choice.
Many leading SIP Phones are interoperable with 3CX including: Aastra, Linksys, snom, Cisco, GrandStream, Polycom, Siemens and X-Lite. 3CX can automatically configure most SIP phones with the appropriate extension settings.
VoIP Gateways that seamlessly interoperate with 3CX include:
Berofix, Patton, Grandstream and Sangoma; and 3CX ships with ‘out of the box’ configurations for the leading models.
Leverage low call costs by using 3CX with popular VoIP Providers worldwide and benefit from 3CX ‘out of the box’ configurations. Or use the 3CX with Skype Connect to make and receive calls to Skype users at no charge.
3CX has a global network of over 1,000 3CX Partners who provide businesses with fully integrated, cost-effective VoIP solutions and top grade support.
Finally an Easy Way to Use your Phone from Windows with 3CX MyPhone!
3CX MyPhone is a web-based utility, that can also be installed as a Windows or Mac desktop application, which offers extension users an easy way to transfer, divert, launch or park calls via drag and drop rather than via a cryptic phone interface. You can view status of other colleagues and avoid ‘voice mail tag’ and unnecessary phone calls. Launch calls by double clicking on an extension, selecting a contact from the phonebook or by highlighting a number on a web page and hitting a function key.
Managers can monitor phone line & call queue status. A handy instant message feature allows you to send text messages to other users
3CX MyPhone works in tandem with any IP phone, 3CXPhone (soft phone) or even analog phones! If using a hardware IP phone, the call will be set-up to the IP phone.
3CX MyPhone also integrates with Microsoft Outlook, Salesforce.com and other CRM systems to allow launching of calls and call journaling. Caller ID can be matched to a contact record to automatically identify the caller as well as bring up information from previous calls for improved customer service.
All extension users can also view their call history, manage voice mails, phonebooks and more.
Stay Ahead of the Competition with the 3CX Call Center Module
The 3CX Call Center module provides professional call center features at an affordable price for small to medium sized businesses.
Boost your customer care agents productivity by reviewing real time queue and agent statistics. Supervisors can review the number of calls in a queue, how many calls have been answered or unanswered, average and longest wait-times and more.
Improve your customers satisfaction with the Call Back feature. Customers can hang up after a configurable length of time and maintain their position in the queue.
Using the Listen feature, Supervisors have the ability to listen in to calls. The Whisper feature allows the Supervisor to speak directly to an agent, giving them vital feedback whilst on the call and without the customer hearing. The Barge feature allows the Supervisor to enter the call and assist the customer further.
With more detailed call center driven reports, you’re always up to date with how your customer care is developing.
Wrap-up time assigns a configurable amount of time for your employees to carry out any admin tasks or to complete other follow-up tasks.
The SLA alerts feature allows supervisors and managers to be notified when callers have to wait beyond a configurable amount of time.
The Call Center module is a license key only upgrade to 3CX Phone System. Simply purchase the upgrade, and reactivate your 3CX Phone System to instantly activate the call center features.
Say Goodbye to Expensive Expansion Modules and Costly Phone Bills!
3CX Phone System for Windows is much cheaper than a traditional phone system. The initial purchase cost and the expansion cost are both much lower compared to a proprietary PBX, and with 3CX you also save on maintenance fees from vendors.
Unlike appliances, 3CX can scale to almost unlimited capacity because it can leverage modern server hardware.
With 3CX, businesses can also use VoIP Providers & Skype to save on international calls and to terminate international customer service numbers on the local IP PBX.
Manage the PBX in house and save on consultants fees.
Further savings come from connecting branch offices with 3CX’ Bridges, so that all inter-office calls are set-up as internal calls and therefore free. Also, integration of remote workers is easy with 3CX’ Tunnel, boosting mobility and resulting in savings from tele-working possibilities.
3CX Phone System includes enterprise-level features as standard. Businesses do not need to pay extra for advanced features or add-ons, as these are incorporated in the software: inbuilt fax server, digital receptionist, paging/intercom, integrated voice mail, central phone book and more.
An Open, Vendor-Independent System that Grows with your Business
A complete 3CX Phone System for Windows consists of the server software, soft phones or IP phones, and a VoIP Gateway to connect your existing phone lines. It is also possible to re-use existing analog phones with the use of FXS gateways. A VoIP provider can be used to leverage low cost calls across your network.
The system can use the existing computer wiring, sharing the network point with the computer, and can be installed on an existing, non-dedicated Windows server or run as a virtual machine.
Add extensions or lines by simply adding standard SIP telephony equipment and save on consultants’ fees because of 3CX Phone System for Windows easy to use web-based administration.
Overcome the limitations of outmoded hardware-based PBX systems, reduce costs significantly and add advanced communications features that will make your employees more productive and your company more efficient and competitive.
Ask for your FREE version of Business Phone System today!